Posted on May 10, 2024 / by Webmaster / in company news

Powering Customer Support and Boosting Engagement with our New AI Chatbot

Say hello to improved efficiency, lower costs and happier customers. From automating repetitive tasks to providing accurate and instant responses to customer inquiries, our new AI Chatbot can work around the clock to deliver the services effortlessly. Whether it’s answering FAQs, troubleshooting, booking appointments, providing product recommendations or latest order status updates, it has got you covered. It will save countless hours of your employee time. The result is plain simple. They can be more productive and focus on more strategic and complex tasks that require human intervention.

Powered by ChatGPT-4

Known for its advanced algorithms and natural language processing capabilities, our chatbot is powered by ChatGPT-4.

With ChatGPT-4 you don’t have to worry about falling behind on technology. It will not just keep learning and improving continuously, it also operates independently while at the same time, seamlessly integrates with your existing support system.

There is a number of possibilities. For example, we can add your AI Chatbot to your website or mobile app development. We can connect it to the popular social media and messaging apps to send and receive messages, handle direct inquiries and manage comments. To name a few, these platforms include WordPress, WIX, Shopify, Email Server, SMS Gateway, Instagram, Line, Messenger, WhatsApp and so on. For a more sophisticated implementation, we can also connect the Chatbot to your CRM or ERP system to do data exchange and update. From start to finish every digital customer touch point is taken care of.

SMEs can afford to implement their AI Chatbot nowadays

AI has revolutionized the way different organizations conduct business. No one would disagree how powerful it is and it will become. However, it was only a privilege accessible for large corporations. Whereas these big companies generally have a sound budget together with a more extensive IT support. It was so out of the league of SMEs. Good news for them, it is no longer the case nowadays.

As the technology flourishes, the cost of setting up a basic AI Chatbot can start as low as a few hundred US dollars. It is totally doable. No doubt each company and their scope of works are different. The final costs vary from project to project. The complexity of the bot design, the level of customization, and the scale of the deployment are some of the cost factors.

In any case, the spendings are easily justifiable. A successful AI Chatbot implementation will bring to your business significant improvements in customer service and sales support. Although it may sound a bit intimidating to say so. In reality AI and automatic Chatbots are the only path forward for businesses to stay competitive, responsive, and better equipped to meet the ever-evolving customer needs.

Key Benefits for Customers and Your Business

Your customers enjoy numerous benefits with an automatic AI Chatbot, many of which indeed also benefit your company in return. Here are some key benefits:

#1 24/7 Availability

AI Chatbots do not need rest. They don’t get tired or sick to do their works.

Simply speaking they can provide round-the-clock support. Customers would be amazed. They can get assistance at any time, regardless of time zones or business hours.

#2 Cost Saving

Not to mention sometimes it is very difficult to recruit the right people. The actual payroll and its affiliated costs for hiring, training and keeping human staff can’t be insignificant. In contrast AI Chatbots can handle a large volume of inquiries simultaneously without needing to proportional increase your human resources. The costs you save can be enormous.

#3 Consistency and Accuracy

AI chatbots are programmed and trained to provide accurate and consistent information. They would just grow and get better. More importantly, they would never quit. You have one less problem to worry.

#4 Scalability

Chatbots can easily handle increasing workloads without a drop in performance. They are highly scalable. As your business grows, we can expand the chatbot’s capacity and knowledge base to meet the rising demand without significant additional costs.

#5 Instant Responses & Analysis

And it’s not just about cost saving. AI Chatbots are able to provide instant responses. They eliminate the need to put customers on hold until a human staff becomes available. Quick responses are crucial for customer satisfaction and can prevent potential customers from turning to your competitors.

Besides waiting time, AI Chatbots can also profile a customer based on chat histories, previous orders and individual preferences on the fly. They can then immediately provide personalized recommendations and assistance. Again this level of personalization pulls your customers closer and keeps them away from your competitors.

#6 Data Collection, Insights & Transparency

AI chatbots do not just track and analyze customer conversations when they happen. We can also take initiatives.

We can use AI Chatbots to gather more customer information and explore new opportunities by asking customers more pertinent questions from time to time. These feedbacks would provide highly valuable insights on customer behavior, preferences, pain points and any other general issues. They are very useful in helping businesses to improve products, services and customer support.

#7 Gamification

Frankly not everyone is fond of doing surveys. Somehow they are boring and manipulative. Given that we can do some twists.

We can incorporate gamification elements into the customer experience as an alternative. Common choices are quizzes, challenges and rewards. This ‘more fun’ approach makes the conversations more enjoyable, injecting new energies and personalities into your brand.

#8 Proactive Outreach/ Automated Marketing

After they have a better understanding of your customers, AI chatbots can reach out to them periodically with personalized messages, offers, reminders or product recommendations. This proactive approach helps keep customers engaged and hence, nurtures leads and drives sales further.

#9 Multichannel Support

As mentioned, our AI chatbots can be integrated across various communication channels, such as websites, social media platforms and messaging apps. This ensures a seamless and unified customer support experience, no matter where the customer chooses to contact your business.

#10 Reduced Training Requirements

AI chatbots require minimal training compared to human staff. Once they are up and running, we just need to feed them new information as needed. They can stay current without the extensive training processes required for new staff hires.

#11 Enhanced Company’s Image

Having an AI chat can significantly enhance a company’s image. It can make the company appear more innovative, technologically advanced, and dedicated to providing excellent customer service.

#12 Boosting the Efficiency and Productivity in the Workplace

We have seen how chatbots are capable of assisting clients. We can also use them to boost the efficiency and productivity in the workplace.

Such chatbots are designed to be used internally to assist staff in getting their works. We can integrate these chatbots into an organization’s existing operation and communication systems. They will learn and eventually respond wittily to the specific needs of the staff.

As with external or customer service chatbots, internal chatbots can be very competent too. They can automate routine tasks, send reminders, give instructions and help staff to search, retrieve vital information and provide them with useful analytics quickly for decision making.

Best Practices for Implementing an AI Chatbot Successfully for Your Business

The effectiveness of AI chatbots is backed by statistics. Let’s look at some latest findings from Master of Code Global:

87.2% of consumers rate their interactions with bots as either neutral or positive.
62% of respondents prefer engaging with digital customer service assistants rather than waiting for human agents.
Chatbots have the potential to automate 30% of tasks performed by today’s contact center staff. This can lead to potential savings of $23 billion in the U.S.
Bots can manage 30% of live chat communications and 80% of routine tasks.
Chatbots have remarkably accelerated response times, delivering answers three times faster on average.
Digital assistants are most frequently employed in sales (41%) and client services (37%). Marketing (17%) is the third most common application.

You may refer to the full report Chatbot Statistics: What Businesses Need to Know About Digital Assistants for details. You will find more similar trends when you dig deeper. These statistics are telling us the growing popularity and effectiveness of business AI chatbots. They are very convincing. The truth is not every Chatbots are doing great. You don’t want yours to be one of them.

When you implement your own AI Chatbot, there are 3 tenets that you must follow:

Tenet #1: Set Goals and Objectives

Be it large or small, no IT project is risk-proof. When it comes to leading a project or a team, setting (achievable) goals and (clear) objectives is a must in order to mitigate the various risks and accomplish your desired results. Whether it is AI or GPT Chatbot, they are far from almighty. It is true though they can be very powerful and reliable after receiving proper trainings. Before you start working on your project goals and objectives, you need to know realistically what you can do with them.

3 Levels of AI Chatbots based on their Sophistication and Technical Requirements

For easy understanding, we have categorized our AI Chatbot into 3 different levels based on their sophistication and technical requirements. Since we are focusing on AI Chatbots, Rule-based Chatbots are out of our discussion.

The main differences between AI Chatbot and Rule-based Chatbot

Let’s explain their differences briefly. AI Chatbots are chatbots that utilize machine learning and natural language processing (NLP) to understand and respond. On the other hand rule-based chatbots simply follow scripted paths to guide users through a conversation, using pattern matching and keywords to determine responses. Among many other drawbacks they are ineffective at handling anything more complex than very limited and linear interactions.

So starting from the very basic level here below are descriptions of our AI Chatbots:

Level 1 (Basic): General Information/ Knowledge Base

This is the simplest deployment. It is suitable for searching basic information, handling repetitive questions like business hours, return policies, or elementary troubleshooting steps.

Level 2 (Mid-range): Dynamic Information/ Transaction Processing

At this level, the AI Chatbots handle a broader range of customer inquiries and can perform tasks like checking account status, taking orders or booking appointments. To make this happens, we need to connect the Chatbot and give it access to other systems for data retrieval and update. More coding and testing are expected.

Level 3 (High-end): Advanced Intelligence

AI Chatbots at this level utilize neural networks further to understand and predict user needs more effectively. Where users need more personalized recommendations and sophisticated help, these chatbots can provide in-depth support, more powerful search and decision-making assistance based on the user’s data and behavior patterns. Before we are able to get to the right tone, we will first need to accumulate enough user/ chat data for the bot to analyze and learn. As you can imagine, this is going to cost most in terms of development fee and time.

Tenet #2: Start Small

Aggressiveness is not always good. It is more so for new chatbot projects. So begin with a pilot phase on a basic (Level 1) chatbot to test the chatbot’s effectiveness before scaling up across service, department, channel or language. Remember you can always upgrade and expand your chatbot afterward.

For one thing a pilot program at this level gives you rooms for adjustments and improvements without having to pour in and risk large initial investments. The other advantage you have is you can roll out the chatbot within the shortest possible time. The sooner you are able to gather real-world data and customer feedbacks for review and analysis, the faster you can improve your chatbot and serve your customers and staff better.

You should first target for a strong foundation, not the final product.

Tenet #3: Implement a Handoff Mechanism

Despite the remarkable capabilities of AI chatbots, there are still isolated cases and people find comfort and reassurance talking to a human staff. This is critical. You need to implement a handoff mechanism that allows customers to switch and talk to your human staff easily whenever they want to.

Main Features of our AI Chatbot

Over time AI will become highly proficient in performing a lot of day-to-day office tasks. Yet one of our firm beliefs is that its main role is to serve and assist human staff, not to replace them. Early adopters will have a huge competitive advantage. We want to encourage businesses to embrace the changes, try out new technologies and understand AI tools better. You have to be cautious, and also conservative. But it is the time for your business to join this movement.

The followings are some of the main features that you should know about our AI Chatbot:

Next-generation GPT Chatbot: Our AI Chatbot is the powered by OpenAI. It supports intent recognition, entity extraction, sentiment analysis, and more.
Running fee is based on your actual usage: On top of the basic subscription fee, you only pay for the specific features and resources you need, such as the number of bots, AI-powered actions, table rows, and vector database storage.
Channels and Integrations: In regards to channels and integrations, we have the options to integrate the chatbot with various messaging channels like website chat, Facebook Messenger, Slack, Microsoft Teams, Telegram, and more. The system also provides APIs and webhooks for integrating with external systems and services.
Detection of User Detection: The chatbot is able to detect user intention and perform a corresponding task automatically. For example, a bot of a pizza restaurant can provide a list of toppings for the user to choose if it ‘reads’ the user wants to order a pizza.
Separated Content Management System: Explicit separation of chatbot content from the conversation flow, making content easy to manage and update.
Analytics and Monitoring: Built-in analytics and monitoring tools allow system administrators to track user conversations, bot performance and any other vital metrics.
Security and Privacy: Features like sensitive data obfuscation, variable time-based deletion, and selective data persistence are provided to ensure data security and privacy.
Custom Chatbot Branding: You can rebrand the webchat interface with custom branding options.
Multi-Lingual Support: It has the ability to detect, understand and respond in the user’s language.
Free to choose your GPT version: Administrators are free to choose and use between GPT-3.5, GPT-4 or a Hybrid mode to keep their AI spending to a minimal.

Demo Chatbot: AI Waiters at Your Service

We have made a demo AI Waiter along with an introduction to AI Chatbots. Clients who are interested can test play with it to find out how it is going to guide you to the best choice of foods and drinks.

Besides the WebChat function provided on the website. You can also talk to the bot via WhatsApp at +852 5260 3501. Give it a try. Let us know how it is doing its job.

Wrapping Up

Apparently the age of AI has arrived. No one can stop it. While the initial investment in AI chatbots can vary widely, follow our guidelines we can minimize it and keep it within budget. As you have seen the long-term benefits can easily justify the expenditure. Careful planning, selecting the right vendor and solution can make an AI Chatbot implementation a game-changing decision for almost every business.

For a demo or more information about how Wavyos Technologies can take your businesses to a new height with our AI Chatbot solutions, contact us today. In case you are not aware of, AI Chatbot projects are also eligible for the TVP fundings in Hong Kong.

Email: sales@wavyos.com

WhatsApp: +852 6099 4407